Welcome to Febas Cleaning Services. By booking our services, accessing our website, or communicating with our team, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

Febas Cleaning Services (“we”, “our”, “us”) provides domestic and commercial cleaning services across Luton, Bedfordshire, Dunstable, Milton Keynes, and surrounding areas. All services are performed by trained and insured professionals.

2. Booking & Scheduling

  • Bookings may be made via phone, email, website form, or WhatsApp.
  • All bookings are subject to availability.
  • Customers must provide accurate property details to ensure correct quoting.
  • Any changes or cancellations should be communicated at least 24 hours before the appointment.
  • Same-day or urgent booking requests may incur additional charges.

3. Pricing & Payments

  • Prices are provided based on the information shared during booking.
  • Additional charges may apply if the property size, condition, or requirements differ from the initial description.
  • Payments can be made via bank transfer, cash, or any method agreed upon at booking.
  • Full payment is due upon completion of service unless agreed otherwise.

4. Cancellations & Rescheduling

  • Cancellations made less than 24 hours before the scheduled time may incur a cancellation fee.
  • We reserve the right to reschedule bookings due to staff illness, weather conditions, or operational issues.

5. Service Limitations

  • We do not guarantee removal of permanent stains, deep mould, or pre-existing damage.
  • We are not responsible for items damaged due to improper installation, structural issues, or wear and tear.
  • Heavy lifting of furniture or large appliances will only be done if safe and deemed appropriate by the cleaning team.

6. Customer Responsibilities

Customers must:

  • Provide safe and clear access to the property.
  • Ensure electricity, lighting, water supply, and basic facilities are available.
  • Secure pets and valuables before cleaning begins.
  • Notify us of any hazards or delicate surfaces.

7. Damage & Liability

  • Our team is fully insured.
  • Any damages caused by our staff must be reported within 24 hours of service completion.
  • We are not liable for pre-existing damage, loose fittings, or items not securely fixed.

8. Satisfaction Guarantee

If you are unsatisfied with any part of the cleaning, please inform us within 24 hours.
We will return to re-clean the affected area at no additional cost.

9. Website & Content Usage

All content on our website, including images, text, and logos, is the property of Febas Cleaning Services and cannot be copied or reproduced without permission.

10. Changes to Terms & Conditions

We may update these Terms & Conditions at any time. Changes will be posted on this page.

11. Contact Us

For questions regarding these terms, please contact us:

📞 08006546106
📧 info@febasgcs.co.uk
📍 28 Ferndale Road, Luton, Bedfordshire, LU1 1PE